![]() If you let your child use your credit card or other payment method to buy stuff on their account, you can Keep track of your child's Microsoft Store purchases. If there's a problem with your password, see How to reset your Microsoft account password. ![]() ![]() If you think someone else is using your account, learn how to get back into your Microsoft account if it's been compromised and how to help protect your Microsoft account from fraudulent activity. To cancel a purchase, see Cancel an order or pre-order from Microsoft Store.įor unrecognized purchases, find out what you can do about unexpected charges from Microsoft. To cancel any Microsoft subscription, see How to cancel your Microsoft subscription (includes Xbox Live or Microsoft 365). Need help with billing, refunds, or account security? Here's where you can learn more: Repeat these steps for each device you share. To require a password for purchases, using a PC or mobile device that has Windows 11: This helps prevent you (or anyone sharing your device) from buying something accidentally. You can also use your Xbox One console to require a password for purchases. You can set Microsoft Store to require a password when you make purchases.
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